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News Release - 23 March 2020

To help you through these uncertain times, we're working hard to make sure you have the advice and support you need and are committed to minimising any disruption to our service. We are monitoring the coronavirus situation very closely and liaising with government and public health officials. Our priority is the wellbeing of our clients and staff.

From a business perspective, we are working hard to maintain the support and services provided to you by HSBC. The size and structure of HSBC allows us to support our clients from multiple sites.

In addition, we have well practiced contingency measures that ensure critical processes continue to be maintained. These include split-site operations, work transfer and extensive homeworking capabilities, travel restrictions and self-quarantine requirements for staff returning from affected locations. We have also raised awareness among our employees on the need for good personal hygiene.

Your entire team, Investment Counsellor, Relationship Manager, Wealth Adviser, Credit Specialist and Client Service Specialist are here for you in these volatile markets. Your team can discuss your portfolio, help you consider the risks and rethink your objectives. We have experts across various Investment Products and Planning who are also available and can help guide you through this crisis and for the future. Whether you would like ideas to take advantage of the dislocations in the markets, re-think your credit situation or think creatively about long term planning, we are here to help.

If we believe there is a chance our ability to provide a normal service to clients should change, we will contact you immediately.

Please call your RM and/or Investment Counsellor to have a more thorough dialogue or if you have any concerns at all.

Listening to what you have to say about services matters to us. It's easy to share your ideas, stay informed and join the conversation.