If you have complaint, it’s important you let us know, so we can understand your concerns and work to put things right.
At HSBC Private Banking we are committed to providing you with a first class service.
We regret if you are not satisfied with any aspect of the service you have received. Where this is the case, it is important you let us know so we can understand your concerns and work to put things right. By completing the form below, we can ensure your complaint is directed to the right place for investigation.
We always aim to resolve complaints as soon as possible. However, depending on the nature of your concern(s), sometimes this can take longer. Where we need to look into your complaint in more detail, we will send you an acknowledgement within 5 business days. This will provide further information on the complaints process (or where this can be found) and what you can expect in terms of next steps.
Please note this message function is not intended for providing urgent banking instructions or reporting an urgent matter (e.g. reporting of fraud or suspicious transactions). If you suspect fraud, please read how to report a scam or fraudulent activity.